What we do

Red Rabbit is a fast growing, mission-driven business that cooks and delivers healthy breakfasts, lunches and snacks to tens of thousands of kids at over 150 schools throughout NYC every day.

How we do it

We are a young, energetic company changing the way children eat in school. Each day, we carefully craft dishes from scratch in our kitchen in Harlem and hand deliver them to kids who truly need it. And if we do say so ourselves, our food is pretty much the best food money can buy- in fact virtually every one of us eats Red Rabbit lunch every day!

While our people come from all parts of the world, with different backgrounds and experiences, the thing that brings all of us together is our passion for doing work that matters. It’s hard to articulate what it feels like to integrate passion with your career, but you’ll feel it when you walk in the door. We love what we do; we have high standards; and we seek out the most innovative and brightest people in their category to join our team.

The Customer Experience Associate.

The Customer Experience Associate plays an irreplaceable role in our success. Attentive, energetic and passionate, Red Rabbit is seeking a team member to advocate for our customers, build long lasting relationships, and to help find solutions to serve the best possible meals to NYC kids. If you are passionate about building a generation of better eaters, this may be the perfect role for you!

Job Requirements

  • Keep 50-80 school and daycare accounts happy with the philosophy of helping them worry less
  • Proactively manage relationships with all levels of our partner organizations, building an understanding of the organization and needs of each partner
  • Actively communicate to operations team in order to ­manage partner expectations and exceed them
  • Create strategies and implement action plans for all high touch partners
  • Report back important interactions with customers to Customer Experience team
  • Implement solutions to common customer concerns including menu and ingredient education, on site cooking labs, compliance training, picky eater workshops, etc.
  • Visit partners regularly
  • Onboard, and continuously check in with new partners
  • Serve as resource for USDA compliance programs
  • Manage weekly retention and engagement trackers to meet and exceed targets
  • Attend partner events and promote Red Rabbit programs
  • Contribute valuable feedback from customers and consolidate trends to leadership team
  • Be a strong advocate of better lunches in schools

Skills and Experience

  • Bachelor's degree in relevant field
  • 1 year experience as a successful Account Manager or Customer Service Representative managing customer expectations
  • Demonstrated experience building strong, long lasting relationships in complex environments
  • Experience managing projects from idea to completion
  • An entrepreneurial spirit and desire to be part of a growing, mission-based company
  • Excellent writing skills
  • Acute attention to detail and impeccable follow through
  • Excellent computer skills, fluent in google suite, experience in Sales force or complex CRM a big plus
  • Food experience is a plus

Salary & Benefits

  • We are Change Agents: What we do...matters.
  • Free Lunch: Access to great tasting, made from scratch food.
  • Health, Dental, Vision Insurance: You want health insurance, we have great affordable options and Dental and Vision are 100% on us!
  • Professional development: Take a class on us and build upon your skillset.
  • B-Corp Membership: Become a part of the B-Corp community: people using business as a force for good.
  • Leadership Training: We want you to be a part of the whole team, so you will get training on key roles in Red Rabbit.
  • Salary: Competitive

About The Company

Red Rabbit is growing fast - together we are changing the way an entire generation approaches food, through our whimsical menus, sustainable business practices and a focus on doing work that matters. If this sounds like the kind of company you want to be a part of, you may be the perfect fit!

Pro tip: When applying to this job, note that we value creativity in thinking and real problem-solving skills. Tell us how you’ve added value to a team in the past and why you want to join Red Rabbit.

Red Rabbit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, or sexual orientation.