General Summary:

The Customer Experience Associate plays an irreplaceable role in our success. Red Rabbit is seeking a passionate team member to be an advocate for our customers and to help find solutions to serve the best meals to NYC kids.

Our company values education, leadership a desire for professional growth and a passion for healthy living. We are a young, energetic company changing the way children eat in school. If you are interested in this mission you may be a perfect candidate!

Essential Responsibilities:

  • Serve as the front line resource for all school and daycare partners via phone and email
  • Build strong relationships with school partners and anticipate their needs

  • Quickly and thoroughly identify problems and follow up with customers

  • Work with customer service and leadership team to develop initiatives that improve customer experience

  • Understand operations, menus and partners to quickly dispatch customer oriented solutions

  • Build an excitement around food, healthy lifestyles and engaging with people


Requirements:

  • A trustworthy, attentive, energetic and imaginative team member

  • Tactful, and graceful communicator – intuitively finding the right tone in every situation

  • Computer savvy and can troubleshoot common issues, salesforce experience is a plus

  • Ability to efficiently multi-task on a regular basis; managing priorities and owning customer issues until the customer is satisfied

  • Comfortable working in a fast-paced environment

  • Passionate about food, children and improving the food system

  • Impeccable attention to detail

Skills and Abilities

  • 2-3 years experience in customer facing role

  • BA/BS degree in marketing, communications, business or social sciences

  • Skills: Excellent written, communication, and analytical skills. Strong computer skills and proficient using Microsoft Excel, Word, PowerPoint, and Google products are required.


Hours: 7am – 3:30pm

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About The Company

Red Rabbit is growing fast - together we are changing the way an entire generation approaches food, through our whimsical menus, sustainable business practices and a focus on doing work that matters. If this sounds like the kind of company you want to be a part of, you may be the perfect fit!

Pro tip: When applying to this job, note that we value creativity in thinking and real problem-solving skills. Tell us how you’ve added value to a team in the past and why you want to join Red Rabbit.

Red Rabbit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, or sexual orientation.